Reliable HP2-I57 Exam Prep - Quiz HP2-I57 - First-grade Selling HP Lifecycle Services for Workforce Computing 2024 Clear Exam

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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q11-Q16):

NEW QUESTION # 11
It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)

A. Actively listening and taking notes
B. Asking leading questions to understand your customers' pain points
C. Assuming all customers need the same set of blueprints to get them where they need to go
D. Identifying things your customer's employees say they're missing in their IT support today
E. Focusing only on asking questions related to services solutions since hardware is separate

Answer: A,B,D

Explanation:
Being an effective strategic advisor requires understanding customer needs by listening attentively and asking the right questions. Successful advisors engage in active listening to capture the customer's true challenges and needs (B). By identifying gaps in current IT support (A), they tailor solutions to specific issues. Asking leading questions (E) helps uncover pain points, enablingpartners to recommend targeted HP solutions. This personalized approach helps customers feel heard and valued, avoiding a one-size-fits-all strategy
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html

NEW QUESTION # 12
Which statements are true about HP's Device Life Extension optional Support Service add-on? (Select three.) It extends customers' device life while enhancing performance & productivity.

A. HP Device Life Extension can be sold as a stand-alone service.
B. HP Device Life Extension always comes with Accidental Damage Protection.
C. HP Device Life Extension can be added-on to Essential, Premium, and Premium+.
D. HP Device Life Extension supports sustainability RFP requests.

Answer: B,C,D

Explanation:
HP's Device Life Extension is designed to extend the lifespan of devices while ensuring they remain productive and sustainable. This service is particularly beneficial in meeting sustainability RFP requests (B).
It can be added to various support levels like Essential, Premium, and Premium+ (D), making it flexible.
Additionally, it includes Accidental Damage Protection (C), ensuring that devices remain operational even in the event of unforeseen accidents

NEW QUESTION # 13
A customer tells you that the company needs to perform maintenance on its PCs, but they expect the existing base warranty to cover all parts and labor they might need.
How should you respond to this customer?

A. Ask the customer to describe specific issues the company anticipates and point the customer to HP documentation that the in-house IT staff can refer to.
B. Explain that HP Hardware Support Services can increase duration and coverage of the base warranty beyond basic parts replacement, with the addition of expert troubleshooting, diagnosis, and repair.
C. Provide recent statistics that point to trends showing increased component reliability, resulting in reduced maintenance costs and less extensive warranty coverage.
D. Offer the customer a discount for HP Hardware Support Services that provide coverage for unexpected issues and can be purchased with competitive financing terms.

Answer: B

Explanation:
The base warranty provided with HP devices typically covers hardware repairs limited to parts replacement but does not include labor or troubleshooting services. HP Hardware Support Services, such as HP Care Packs, allow customers to extend and enhance the standard warranty to cover more comprehensive services, including diagnostics, labor, and faster issue resolution. By purchasing additional HP Support Services, the customer ensures they have access to expert assistance and coverage that goes beyond simple parts replacement

NEW QUESTION # 14
What are the three Priority Services Packages? (Select three.)

A. Priority Access Plus
B. Priority Anytime Access
C. Priority Access
D. Priority Management

Answer: A,B,C

Explanation:
HP offers different Priority Services Packages to cater to various customer needs. Priority Access provides fast and direct connection to HP support. Priority Access Plus includes all the benefits of Priority Access but with additional enhanced service levels. Priority Anytime Access offers 24/7 service for mission-critical environments, ensuring that customers receive support at any time of day

NEW QUESTION # 15
Name two specific pain points a customer might have that HP Premium+ Support Services can help address.
(Select two.)

A. Customer is facing increased cyberthreats.
B. Employees are less productive due to maintenance issues.
C. Customer is not set up for remote or hybrid working.
D. Customer needs to focus on CapEx rather than OpEx.
E. Changing trends have had a negative impact on business performance.

Answer: B,C

Explanation:
HP Premium+ Support addresses several critical pain points for customers. First, it helps organizations whose employees are less productive due to maintenance issues (C) by providing proactive device monitoring and predictive analytics, which helps reduce downtime and maintenance-related delays. Second, for companies not yet equipped for remote or hybrid working (D), HP Premium+ Support offers services such as remote monitoring, enhanced security, and collaboration tools that make the transition to hybrid work more seamless and secure

NEW QUESTION # 16
......

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Reliable HP2-I57 Exam Prep - Quiz HP2-I57 - First-grade Selling HP Lifecycle Services for Workforce Computing 2024 Clear Exam

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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q11-Q16):

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